Refund policy

Returns and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@projectpangaea.co. Please note that returns will need to be sent to the address provided upon contacting us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@projectpangaea.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns and Exchanges

We currently offer exchanges and store credit only. Refunds to the original payment method are not available at this time.

To request an exchange, please contact us first at hello@projectpangaea.co with your order number and the item you'd like to exchange. Once your request is approved, you’ll be given instructions on how to return the item. After we’ve received and inspected your return, we’ll process and ship your exchange item or issue store credit within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven’t received your exchange or store credit, please contact us at hello@projectpangaea.co.